If your package is lost, don’t worry—we’ll help you resolve it.
Steps to Take
- Check Tracking Information:
Check the tracking details in your shipping confirmation email. Visit UPS or DHL’s website or app to track your package.
- Contact UPS:
If the package is marked as delivered but you haven’t received it, or the tracking hasn’t updated, contact UPS or DHL customer service with your tracking number.
- File a Lost Package Claim:
If UPS or DHL confirms the package is lost, they’ll guide you through filing a claim. You’ll need to provide shipment details and the value of the package.
- Contact Us for Help:
If you need assistance, reach out to our customer support. We’ll work with UPS or DHL to resolve the issue.