My order was delivered but was damaged
We’re truly sorry to hear that your order arrived damaged. This is certainly not the experience we want you to have. Please reach out to us at help@reanybike.com and request to speak with our team. We will work with you to find the best solution.
The delivery was unsuccessful, and the order was returned
If your order couldn’t be delivered and is being sent back to us, please contact us at help@reanybike.com and ask to speak with our team. We will ensure that your order is re-shipped to you as quickly as possible.
I did not receive what I had ordered
If any items are missing from your order or if you received the wrong item, please get in touch with us at help@reanybike.com and request to speak with our team. We’ll ensure that the missing or correct items are sent to you as soon as possible.